Shipping & Returns

Clear expectations before you order, and a way to reach us if something needs attention.

Last updated: September 27, 2026

Processing & tracking

After payment confirmation, orders typically process within 1–2 business days, Monday–Friday, excluding holidays. High order volume can occasionally cause a delay. We email tracking when your order ships; check your spam folder if you do not see it.

Available shipping methods and charges are shown at checkout. Carrier transit times are separate from processing time and are not guaranteed.

If your shipment has a problem

All orders include shipping insurance against carrier loss or damage. For an insurance claim, a package must remain missing for 20 business days after carrier pickup before it can be declared lost. Contact us if your tracking stops moving so we can help you review the next steps.

If an order arrives damaged or with an item missing, contact us within 3 days of delivery with your order number and a description of the issue. For damage, include photos of the item and the shipping box, inside and out. Keep the packaging while the issue is reviewed. Confirmed missing items will be sent to you.

Shipping insurance does not cover theft after the carrier confirms delivery. High-value shipments may require a signature.

Returns & product concerns

Because research materials require controlled handling, we cannot accept ordinary returns or exchanges after an order has been processed. Please check your product, size, quantity, and delivery address before checkout.

This does not prevent you from reporting a damaged, missing, or defective item. Contact us within 3 days of delivery if you notice a problem. We will review the information and, where appropriate, arrange a replacement or refund. Photos help with shipping issues; analytical concerns may require verifiable laboratory results.

Product testing & quality guarantee

Our existing quality guarantee applies when testing by an accredited third-party laboratory shows purity below 95% or actual content more than 10% below the labeled amount. Once the qualifying results are verified, we cover the testing cost and provide a full refund, store credit, or replacement for the affected product.

The laboratory must be accredited, located in the United States, and able to verify the results directly by phone. This guarantee does not apply to peptide salts where the labeled amount represents the entire compound and the active-base yield is scientifically lower. Contact us with the product and batch details to discuss an analytical concern.

Billing questions

If you see an unfamiliar charge or need help with an order, contact us so we can investigate. We respond to payment disputes using the relevant order and shipping records. Nothing in this policy limits rights you may have under applicable law or your card issuer’s dispute process.

Contact our team

support@lavidapeptides.com
(678) 944-7337
1615 Lakes Pkwy, Suite C, Lawrenceville, GA 30043, United States